Privacy Policy

We may collect personal information that you voluntarily provide to us, including but not limited to:

• First and last name
• Email address
• Telephone number
• Mailing address
• Business name
• Job title or professional role
• Information submitted through contact forms, scheduling forms, questionnaires, or consultation requests
• SMS/text messaging consent preferences
• Communications you send to us by email, text message, web forms, or other methods

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information, medical records, biometric identifiers, or government-issued identification numbers through the Website.

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring URLs
• Pages visited
• Time spent on pages
• Access dates and times
• Clickstream and interaction data

This information helps us improve Website performance, user experience, analytics, security, and marketing effectiveness.

Our Website may use cookies, pixels, web beacons, and similar tracking technologies to improve functionality, analyze traffic, and support advertising and remarketing efforts.

These technologies may be provided directly by us or by third-party providers, including but not limited to:

• Google Analytics
• Meta/Facebook Pixel
• LinkedIn Insight Tag
• YouTube embedded content
• GoHighLevel and related CRM integrations

You may modify your browser settings to decline cookies; however, certain Website features may not function properly if cookies are disabled.

We may use your information for legitimate business purposes, including:

• Providing advisory, coaching, and advisory services
• Responding to inquiries and scheduling consultations
• Delivering customer support
• Sending administrative communications
• Delivering marketing communications and promotional materials
• Sending SMS/text message notifications where consent has been provided
• Improving our Website, services, and user experience
• Maintaining internal business records
• Monitoring and analyzing Website usage and marketing effectiveness
• Protecting against fraud, unauthorized activity, or misuse
• Complying with legal obligations and enforcing our legal rights

If you provide your telephone number and affirmatively consent through our Website forms or other communication methods, you may receive SMS or text communications from us related to:

• Appointment reminders
• Service-related communications
• Follow-up messages
• Promotional or marketing communications

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any text message. Reply HELP for assistance or contact us directly using the information provided below.

Your consent to receive SMS communications is not a condition of purchasing any goods or services.

We do not sell your personal information.

We may disclose information to trusted third-party service providers that assist us in operating our business and Website, including providers of:

• CRM and marketing automation services
• Website hosting and analytics
• Email and SMS communications
• Appointment scheduling
• Video conferencing services
• Customer support and administrative services

These third parties are contractually or operationally obligated to use information only as necessary to provide services on our behalf.

We may also disclose information:

• To comply with applicable law, regulation, subpoena, or legal process
• To protect our rights, safety, property, or legal interests
• To investigate fraud, security incidents, or unauthorized activity
• In connection with a merger, acquisition, restructuring, or sale of business assets

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include encryption technologies, secure hosting environments, access controls, and vendor security protocols.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Website may contain links to third-party websites, platforms, or services that are not operated or controlled by us.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Users are encouraged to review the privacy policies of those third parties independently.

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal exceptions
• Opt out of certain marketing communications
• Withdraw consent where applicable

To exercise privacy rights requests, please contact us using the information below.

If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including rights to know, access, delete, and correct certain personal information.

Crane Consulting Solutions does not sell or share personal information as those terms are defined under California law.

California residents may submit privacy requests by contacting us using the information listed below.

This Website and our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child under 13 has been collected without verified parental consent, we will take reasonable steps to delete such information.

We may send you emails related to services, updates, marketing, promotions, newsletters, or administrative matters.

You may opt out of promotional emails at any time by clicking the unsubscribe link contained in the email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send administrative or service-related messages where necessary.

We reserve the right to modify or update this Privacy Policy at any time in our sole discretion.

Any updates will become effective upon posting to the Website unless otherwise stated. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at: